Refund policy
Last Updated: July 16, 2026
At Organiq Home, your satisfaction is our priority. We strive to deliver quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.
3-Day Easy Return Policy
We offer a 3-Day Easy Return Policy, which means you have 3 days from the date of delivery to request a return.
To be eligible for a return:
- The product must be unused, unwashed, and in its original condition.
- The item must be returned with its original packaging, accessories, manuals, and tags (if applicable).
- A valid proof of purchase or order confirmation is required.
To initiate a return, please contact us at:
Once your request is reviewed and approved, we'll provide further instructions for the return process.
Please do not send any product back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- The wrong item
- An item with missing parts
Please contact us within 48 hours of delivery by emailing:
To help us process your request quickly, please provide:
- Your order number
- Clear photos of the product and packaging
- A continuous 360° unboxing video recorded from the moment the sealed package is opened until the product is fully visible, without any cuts, pauses, or edits.
Claims for damaged, missing, incorrect, or defective items may not be accepted without a valid unboxing video, except where required by applicable consumer protection laws.
Our support team will review your request and provide an appropriate resolution, which may include a replacement, refund, or other suitable solution.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Personal care products
- Customized or personalized products
- Perishable goods
- Gift cards
- Clearance or final sale items
If you're unsure whether your item qualifies, please contact our support team before placing a return request.
Exchanges
We currently do not offer direct product exchanges.
If you wish to purchase a different product, please complete the return process (if eligible) and place a new order.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets our return eligibility criteria.
Refunds
After receiving and inspecting your returned item, we'll notify you regarding the status of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
If more than 10 business days have passed after your refund has been approved, please contact us at:
Return Shipping
If the return is due to a damaged, defective, or incorrect product, Organiq Home will bear the return shipping cost.
For returns requested due to personal preference or reasons other than our error (where applicable), the customer may be responsible for return shipping charges.
Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact us.
Organiq Home
📧 Email: organiqhomestore@gmail.com
🌐 Website: https://www.organiqhome.store
We aim to respond to all customer inquiries within 24–48 business hours.